We’re making service more convenient. Whether it’s a live
voice on the phone 24/7, web, email or two-way texting,
employees can get help when and how they want it.
It’s part of a better claims experience. Our in-house experts
make it seamless, from partnering with physicians to
create a return to work plan to connecting employees to
health and social services.
When getting help is easier, getting back to work is too.
That’s why our Short-Term Disability durations have been
10% better than the industry average, five years in a row.*
Learn more at ExperienceBenefits.Prudential.com
*Source: Prudential reported results in Integrated Benefits Institute Study, 2016.
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THAT’S DISABILITY DONE DIFFERENTLY.
The three lowest-rated industries
include medical technology/
biotechnology (averaging 2.77 stars),
printing/packaging food and beverage
items (averaging 2.76 stars) and
manufacturing (averaging 2.73 stars).
However, negative reviews have been
on the decline, going from 66 percent
in February 2016 to 51 percent the
Count on negative reviews
impairing your recruiting efforts.
Last year, an auto supplier received
bad reviews from temporary workers
on various job sites. John Malloy,
president of executive-search firm
Sanford Rose Associates in Santee,
S.C., was tasked with recruiting an
accountant for the organization.
But candidates kept turning him
down because of the online negative
“Rather than walk away, we had to
give them a pretty strong sales pitch
about how the company made major
changes,” he says. “People who knew
us understood but were still skeptical.
We took what was a totally black
attitude and created a gray perception.
It’s taking a long time to rebuild their
Since most job candidates log online
to read company reviews, Malloy says,
it’s critical for employers to encourage
employees to not only write honest
reviews of their work experiences,
but to include “real pizzazz.” Skilled
employees or job candidates need to
see those types of comments online
before accepting a position.
Meanwhile, to prevent being
surprised by online comments,
consistently ask employees about their
work experiences. Consider soliciting
feedback at town halls, during exit
interviews or performance reviews
and even when communicating
with retirees. If people believe their
complaints are being heard and
resolved, they’re less likely to post
However, Malloy says, employee
comments are often distorted, making
it very “dangerous” to defend yourself.
For instance, he says, consider a
company responding to a comment
about a bad supervisor, stating it will
“correct the situation.” Then imagine
the supervisor reading the comment.
No one wins. Instead, Malloy says, flip
the comment around and reply with
“One of the things we’re really
harping on with our clients is to have
a regular set of [honest] positives on
social media,” he says, adding that
positive and negative reviews tend
to balance each other out. “It’s not
a matter of hoping your employees
do it … . There’s got to be a strong
campaign to make sure that occurs.”
Opportunity for Improvement
Reviews are oftentimes used to
improve in-house practices. At Protiviti,
each negative comment is sent to the
department or employee addressed in
the review. It’s evaluated and then a
response is drafted if one is warranted.
The feedback has helped HR
make some changes to the company’s
benefit programs. As a result of
online employee reviews, the company
enriched its parental-leave policies and
increased its 401(k) match.
Likewise, American Public
University System, a private online
university in Charles Town, W. Va.,
that employs 2,808 faculty and staff,
receives approximately three positive
and two negative reviews every week.
The school is strengthening
its communications tactics due to
employee comments about insufficient
When employees at Nestle Purina
posted their perceptions about the long
wait for employee promotions, Degnan
says, HR developed communication
initiatives to help employees better
understand its talent-management and
associate-advancement process and
recommended options to better engage
supervisors on the topic.