Champion Cat Herding: New Insights and Updated Tools
for Managing Outside Vendors | BN4
Matthew Kaiser, Vice President and Managing Director, Lockton Benefit Group
Thursday, April 5 | 1: 30 - 2: 30 p.m.
Few companies are able to run their benefits and HR programs without depending upon the assistance
of third parties, such as wellness vendors, service bureaus or technology firms. However, when we
offload key responsibilities or data to outside partners, we have to know what risks we’re taking on
and how to lessen the chance of trouble. Disruptive technology may offer exciting solutions to your
company’s problems, but your career depends upon how you manage the liability that remains with
your organization. Is strategic vendor management a competence of your HR and benefits team? Do
you know the key questions to ask so your teams are not blindsided by C-suite due diligence? Drawing
from years of experience, Matthew Kaiser will give you a clear understanding of how to manage your
vendor relationships, as well as provide you with updated tools and techniques that can be implemented
to lessen the burden.
Construct a business case for investment in vendor vetting and ongoing partner management
Ensure your vendors’ success is tied to your corporate goals through the use of new conversation
guides and negotiation concept maps
Implement risk management and execute contract negotiations to protect against potential data
breaches and non-technical service failures
How to Use Benefits Communications to Nudge Employees in the Right
Direction | BN5
Lindsay Kohler, Senior Consultant, Benz Communications
Friday, April 6 | 9: 15 - 10: 15 a.m.
Are your benefits communications driving the level of engagement you’re seeking as an organization? If
the answer is no, then maybe it’s time to apply some simple techniques inspired by the behavior-science
community to evaluate what you’re doing. Drawing on research from leading behavioral scientists, Lindsay
Kohler will walk you through seven behavioral-economic principles that can specifically be applied to
your benefits-communications strategy. She’ll provide a blueprint for incorporating them into your overall
well-being strategy so people will be compelled to take actions that are in their best interest.
Review key behavioral-economics principles on what motivates people to take actions
Identify simple ways these principles can be applied to your benefits communications
Examine real-world stories on how these principles are being applied