family, which helps build a trusting
relationship over time.”
Care coordinators handle as much
or as little as the family needs, from
locating the best in-home aides or
long-term-care facilities to refilling
prescriptions, scheduling appointments
and contesting insurance bills. Along
with the human element is an online
account that houses all pertinent
information from the coordinator’s care
plan as well as medical records, which
are all encrypted and secure.
The virtual platform also lets
primary users add others onto the
account, giving everyone involved
or interested in the wellbeing of
their loved ones access to the same
Up Care Advantage Program, which
dispatches a vetted, experienced
caregiver when an emergency arises.
Though the benefit is available for both
child and elder care, lately more clients
are seeking the latter option.
“Our Back-Up Care Program is
a stopgap for employees who are
dealing with an unplanned breakdown
in care arrangements or an emergent
situation,” says Kramer. “The employee
can call our contact center to speak
with a care consultant. This consultant
will ultimately match the employee
with a caregiver who will be dispatched
wherever they’re needed.”
Kramer says the employer defines
the back-up-care benefit for employees,
but on average, an employee is allotted
20 days of back-up caregiving per year.
He says it may take longer for someone
to secure a permanent elder-care
solution because the need for elder
care is often sudden and unexpected.
“Elder care is episodic and doesn’t
always follow a linear path,” says
Kramer. “If an aging parent suddenly
falls, family members are thrust into
a situation where they need to be
experts with all of the answers.”
Other issues arise if the caregiver
doesn’t live near a loved one, and he
or she must juggle caregiving across
state lines. A back-up benefit allows
the caregiver a moment to breathe as
he or she makes a plan, Kramer adds,
noting that determining the next steps
is just as anxiety-inducing as looking
for emergency care.
According to Adam Goldberg, CEO
of Torchlight, a caregiver-support
solution, employers have used varying
means to cut away at employee stress
and disengagement—yet have often
ignored another factor: families.
Goldberg says “family baggage”
is something everyone carries with
them, but at some point, family life
will encroach on productivity and
engagement at work.
“Employers are slowly realizing the
silent root cause of many employees’
stress is family,” he says. “We all live
in a vicious cycle. We go to work
to provide for our family, yet family
members provide the ‘agita’ and
make it difficult to balance going to
work to perform appropriately and
productively—it goes on and on.”
Torchlight Elder is a decision-support tool that helps guide caregivers
through the care continuum. The digital
platform offers directional guidance,
day-to-day planning, appointment
tracking, medication management
and more, with an overall goal of
empowering the caregiver to be a true
partner in care and advocate for his or
her loved one.
“Everyone talks about ‘one in six
people is a caregiver,’ ” says Goldberg.
“What we would maintain is that it’s
one in six at any one time—it’s really all
of us who are caregivers because the
challenge is that no one knows when
you’re going to become one.”
information in one secure location,
benefits are relatively new, but vendors,
including Jurist-Rosner, have seen a
recent uptick in employer interest.
Stephen Kramer, CEO of Bright
Horizons, says more employers are
seeking out Bright Horizons’ Back-
Meet the Orange of Knowledge.
Rich in Vitamin CLO.
OpenSesame, the trusted provider of on-demand elearning courses for the enterprise.
Serving Global 2000 companies, OpenSesame delivers:
» The most flexible buying options to maximize your budget
» The broadest catalog with 20,000+ courses from the world’s
leading publishers, updated constantly
» Compatible with every LMS
©2016 OpenSesame. All rights reserved.
We make CLOs happy.